Terms & Conditions

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Specialty printing has a learning curve. It takes time and experimentation to become proficient and knowledgeable about your new craft. The secret to success is proper printer maintenance and adherence to instructions and procedures  For all equipment and machine purchases, all sales are final and no returns or refunds are permitted. All issues must be remedied per warranty.  You can always count on us for technical assistance and we will do our best to troubleshoot any problems that you may have.  

• Provide a clean and climate friendly work space to print in.
• You need to perform daily / weekly maintenance, and/or print frequently to keep the ink flowing. Maintenance takes 5 mins a day and needs to be part of your daily standard operating procedures.
• Understand and acknowledge that Printheads, Capping stations, and any other items that come in contact with ink and/or are subject to wear and tear, clogging or are consumable are not covered under our warranty, and there are no returns, exchanges or refunds for such items.
• Use approved inks, supplies, and equipment for optimal results.
• Retain shipping crate or original packaging for 30-90 days and until no longer needed.
• Inspect your printer/delivery after receipt. If there is any noticeable damage (whether to the exterior crating/packaging, or the internal equipment) it needs to be reported to us within 3 business days of receipt of the printer along with photos, as we typically only have 5-7 days to file a claim with the carrier if one is warranted. Failure to report any damage within 3 business days after receipt may void the ability to make any claims.
• Agree and understand that all equipment and hardware sales are final and no returns or refunds are permitted. Any issues would need to be addressed within the terms of the limited warranty. Order cancellation requests by the customer are at manager's discretion, if approved, will be subject to a 15% restocking fee.
• Return requests for unopened consumable items (inks, film, etc.) are evaluated on a case by case basis. Opened and/or used consumable item return or refund requests are not allowed. Manager discretion would apply to return requests for unopened items within 30 days of purchase. Any returns, if approved, are subject to a 15% restocking fee at manager's discretion, and less any shipping costs that we may have incurred in both directions (such as if you received free shipping).
• For all other return reasons (including customer error, voluntary customer return requests, refused parcels, parcels returned due to undeliverable addresses as provided by customer or other reasons not pertaining to incorrectly shipped/damaged/defective items), the customer is responsible to pay for the return shipping, and will be credited only for unopened/unused product less a 15% restocking fee and less any shipping losses that we incurred in both directions.
• Software and printhead purchases are not refundable/returnable.
• When virtual onboarding / training is offered or provided as part of a purchase, customers should participate in this training (typically 45 - 90 minutes) prior to operating their machine for the first time. Customers not participating in training will void any warranties. The training session may be recorded for troubleshooting / training purposes. Such training is focused on customer success, on ensuring that the customers printer is fully operational and that the customer understands how to operate and maintain it. Please have the required preparations done before the call to ensure you have an efficient onboarding.
• All issues must be remedied per warranty.
• Customer may be required to do troubleshooting and repairs with our help and direction.
• For orders placed that are approved for partial payment options (deposit payment only orders), the balance of payment will be due and payable when your order is ready to ship. We will reach out to you when your order is ready to ship and provide you with a 7 day window within which you need to make the balance of payment. The balance of payment will be required via cashiers check or ACH / Wire Transfer. If you are unable to complete the purchase of your order or you need to cancel your order for any reason, your order will be subject to the 15% restocking fee (15% of the order total).
• When using our products and equipment to create outstanding finished products, it's very important to exercise important safety and precautionary procedures. 
• We do not collect taxes for international locations since we are shipping out of the USA. Customers outside the USA are responsible for any duties or tax related charges assessed by Customs in your country, and we are not responsible for any delays at Customs

Equipment that is offered for sale or is sold by us and/or that the customer may buy is warranted to be free from defects in workmanship and materials (warranty does not include consumable or wear and tear items such as printing heads, cartridges, capping stations, inks, films, solutions etc. which are subject to wear and tear and/or consumable over time). Specialty printer color and style is subject to change based on availability. The warranty is valid for a period of up to 180 days from date of purchase (unless stated lower on the product page) for parts and labor provided that the unit is properly maintained and operated under normal use and that the customer has participated in  provided onboarding/training (if applicable) before operating the machine for the first time. This warranty does not authorize any on-site repair and is considered to be a "depot" warranty which requires that the unit or defective part must be returned freight prepaid to CA for repair. Warranty does not cover (a) Physical damage to the Product; (b) Damage caused by improper installation, failure to follow the proper instructions or to perform preventive maintenance, improper or abnormal use, misuse, neglect or accident (including but not limited to improper storage or transporting the Product without the proper preparation and/or packaging); (c) unauthorized adjustments, modifications or addition of accessories; (d) normal wear and tear or (e) external causes such as accidents or other actions or events beyond our reasonable control or the reasonable use of the product. Examples of scenarios not covered by warranty include but are not limited to printhead clogs or electrical damage caused by physical liquid spills inside the printer. This limited warranty is VOID if The Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization and/or alteration/removal of the serial number). If a warranty claim is received from the customer and a product return is authorized, any such product is subject to inspection and testing on return.  If a returned product is found to be damaged / defective or non-functional as a result of customer abuse, misuse, tampering, improper installation, improper usage (or any other non-warranty covered reason), the customer will be responsible to pay for all incurred shipping costs (including shipping of the printer to us for inspection, as well as shipping the product back to the customer), and the customer will also be responsible for any repair related costs should repairs be possible and offered to the customer. We reserve the right not to repair or not to offer repair services for any product that is returned for out of warranty reasons.

You agree to indemnify, defend, and hold harmless EASY GROUP, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your product usage (including negligent, unsafe or wrongful conduct) by you or any other person using the product(s).

Although every effort has been made to provide accurate specifications, we do not assume any liability for damages, whether consequential or incidental, that may result from the use or misuse of this product or from damage caused by unit modifications made by the user. We reserve the right to alter specifications in the manufacture of products.

It is understood and agreed that EASY GROUP's liability in contract, in tort, under any warranty, in negligence, in strict liability or otherwise shall not exceed the return of the amount of the purchased price paid by Buyer. Not withstanding the foregoing provision, under no circumstances shall EASY GROUP be liable for special, indirect, contingent or consequential damages (including but not limited to loss of profit, loss of use or production or loss of capital), even if it has been advised of the possibility of such damages.

The price stated for the equipment is a consideration in limiting EASY GROUP's liability. No action regardless of form, arising out of the transactions under this Agreement may be brought by Buyer more than one (1) year after the cause of action has occurred. Our warranty as specified is exclusive and no other warranty, whether written or oral, is expressed or implied. EASY GROUP specifically disclaims the implied warranties of merchantability and fitness for a particular purpose.
This warranty initiates from date of shipment to original customer. It is non-transferable.

This warranty does not extend to the print head or expendable parts such as dampers. This warranty does not cover a unit that has been subject to misuse, neglect, negligence, accident, or unit that has been operated in any way contrary to the manual and operating procedures. This warranty does not apply to damage resulting from improper maintenance, lack of proof of maintenance as outlined by EASY GROUP, improper shipping, damage caused by disasters, such as fire, flood, and lightning, improper electrical current, software problems, interaction with non-EASY GROUP products, or service other than by EASY GROUP.

Written authorization must be obtained from EASY GROUP before any unit or part will be accepted. Replacement parts are sent out via standard freight carriers such as UPS / FEDEX / USPS. Parts sent out prior to receiving a defective Product or part from the customer will be sent C.O.D., cost plus freight. Upon return of defective part, if it is deemed that the part was not damaged by customer but failed, the cost of the replacement part will be refunded.

THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON- INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. IN THE EVENT THE REMEDIES ABOVE FAIL, EASY GROUP'S ENTIRE LIABILITY SHALL BE LIMITED TO A REFUND OF THE PRICE PAID FOR THE PRODUCT COVERED BY THIS LIMITED WARRANTY. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, NEITHER EASY GROUP NOR ITS AGENTS SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THIS PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. GOVERNING LAW, JURISICTION & VENUE IS LOS ANGELES, CALIFORNIA, USA.